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Product Manager / Product Owner

Sarah Akhoondi

Berlin, Germany

I turn customer needs into clear product decisions — helping cross-functional teams move confidently from problem to delivery.

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Professional portrait of Sarah Akhoondi
Product Manager / Product Owner

About

Where customer context meets product delivery.

I am an analytical and proactive Product Manager with experience across Product Ownership, Product Operations, Customer Experience, and Customer Success.

My strength is creating shared clarity: understanding the real customer need, placing it in its business context, and working closely with stakeholders and development teams to shape practical product outcomes.

Customer insight. Product thinking. Delivery focus.

Experience

Product work grounded in real customer needs.

01

May 2021 — Aug 2023

Product Owner

KMS Mobility Solutions GmbH

Berlin, Germany
  • Prepared and maintained the product backlog and organized sprint planning.
  • Wrote user stories and aligned requirements across customers, project management, UX/UI, and development.
  • Analyzed stakeholder and user feedback to derive product requirements and sharpen team focus.
  • Connected product vision with implementation through clear documentation, testing, and transparent collaboration.
02

May 2013 — Feb 2021

Product Operations & Customer Experience Specialist

Parsonline Group

Tehran, Iran
  • Managed B2B and B2C contract lifecycles and improved service workflows.
  • Worked closely with technical teams to resolve issues and turn customer insight into product improvements.
  • Introduced structured issue tracking and systematic customer feedback collection.
03

Mar 2011 — Feb 2013

Product & Customer Success Associate

Shatel

Tehran, Iran
  • Led customer onboarding and supported a smoother service experience.
  • Translated customer needs into actionable requirements for service and product teams.
  • Contributed to process improvements aligned with real user needs.

What I bring

A practical bridge across four perspectives.

01

Customer understanding

Listening carefully, finding patterns, and translating feedback into a clear product problem.

02

Product structure

Turning context into priorities, user stories, requirements, and a backlog teams can act on.

03

Stakeholder alignment

Creating transparency across customers, business partners, design, project management, and engineering.

04

Delivery collaboration

Staying close to implementation, testing, documentation, and the decisions that keep work moving.

How I work

From signal to shared direction.

01

Understand

Listen to users and stakeholders, then separate the underlying need from the initial request.

02

Frame

Connect customer context, business priorities, constraints, and the product vision.

03

Clarify

Shape requirements, user stories, priorities, and documentation into a shared plan.

04

Deliver & learn

Collaborate through implementation, validate quality, and feed learning back into the product.

Skills & tools

The capabilities behind the work.

Product

  • Backlog management
  • Sprint planning
  • User stories
  • Roadmap planning
  • Requirements gathering
  • Scrum & Kanban

Collaboration

  • Stakeholder management
  • Cross-functional teamwork
  • User feedback analysis
  • Customer experience
  • Feature documentation

Tools

  • Azure DevOps
  • Confluence
  • Miro
  • Notion
  • MS365
  • Teams
  • Mockup tools

Technical familiarity

  • APIs
  • SQL
  • C#
  • Software development principles

Languages & education

International perspective, technical foundation.

Languages

EnglishFluent

GermanB2

PersianNative

Education

Degree in Applied Sciences — Telecommunications

Data Communication · Shomal University, Amol, Iran · 2006–2008

Contact

Let’s build clarity into the next product challenge.

I’m open to Product Manager and Product Owner opportunities in Berlin and beyond.

Send an emailsarah.akhoondi@gmail.comConnect on LinkedInlinkedin.com/in/sarah-akhoondi